In order to change or add
Speed Dials per Access number
click here or, if you want to add or change Speed Dial
for all your Access Numbers
click here or go to our Web Site and Choose Account
To change your number (if
you want to receive the callback at another location).
Change My Call Back number and enter the Access Number,
10 or 15 Digit PIN (depending on the service) for which you
want to change the number and your Password.
Change the number in the third column on
Submit and Done!
Dial our IVR System number 1 305 406 0899
(this call will be charged by the local provider).
Enter the last 7 digits of your Access
Number or enter your 15 digit PIN.
Enter your Password followed by #.
Select option 3.
When prompted, enter the new number followed
by the # (if the number is outside the USA and Canada, you
will enter 011 before the country code, if the itís within
the USA and Canada you will enter 1 before the area code).
Also if you want to record a Personal Greeting or Speed
Dials on your Access Numbers over the phone, please refer
Depending on the country you
are calling from, you should get a callback within 10 to 20
seconds of hanging up. However, when calling you back our
server might encounter a busy signal either because
international circuits might be busy or because you might have
forgotten to hang-up fast enough. If that happens, our server
will pause for one minute and will then try again to call you.
If unsuccessful again, the server will try again for a total
of 4 attempts. Therefore, you should wait 4 to 5 minutes
before re-dialing your personal access number or you might be
on the phone when the server attempts to call you the second
time (most often however you will get a callback within 10 to
Most Probable Explanation:
It usually means that your telephone is not sending tone
Solution: Some telephone handsets have a switch on the side
allowing you to set TONE or PULSE dialing. When our computer
calls you back, make sure to have your phone set on TONE in
order for our system to work.
If you keep experiencing problems with the system contact us
Are you receiving unexpected
callbacks? This could happen if one misdialed, or if a
telemarketer dialed randomly. These people might have dialed
your access number and this triggered your callback. How to
avoid these unsolicited calls? Please click on
Ghost Call Protection Feature, or go to
Account Management on the
UWT is glad to inform you
that you can have access to your invoices on line at the
following link :
http://www.uwtaccount.com/Invoices.asp, or go to
Account Management on our Web Site.
In order to access your accounts on line, you will need to
have your Group Number and Password.