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Account Management
 

YOU CAN CHANGE ANY OF THESE FEATURES, CONTROL YOUR USAGE AND PAYMENTS BY GOING TO THE ACCOUNT MANAGEMENT PAGE AND CHOOSING THE FUNCTION YOU NEED. YOU WILL NEED TO LOG-IN USING YOUR GROUP NUMBER AND PASSWORD.

In order to change or add Speed Dials per Access number click here or, if you want to add or change Speed Dial for all your Access Numbers click here or go to our Web Site and Choose Account Management.

CHANGING YOUR CALLBACK, REDIRECTED OR AUTHORIZED NUMBER

To change your number (if you want to receive the callback at another location).

To change it over the Internet

  1. Click on Change My Call Back number and enter the Access Number, 10 or 15 Digit PIN (depending on the service) for which you want to change the number and your Password.

  2. Change the number in the third column on your right.

  3. Submit and Done!

To change it over the phone

  1. Dial our IVR System number 1 305 406 0899 (this call will be charged by the local provider).

  2. Enter the last 7 digits of your Access Number or enter your 15 digit PIN.

  3. Enter your Password followed by #.

  4. Select option 3.

  5. When prompted, enter the new number followed by the # (if the number is outside the USA and Canada, you will enter 011 before the country code, if the itís within the USA and Canada you will enter 1 before the area code). Also if you want to record a Personal Greeting or Speed Dials on your Access Numbers over the phone, please refer to: User Guide.

WHAT IF YOU DON'T GET A CALL BACK

Depending on the country you are calling from, you should get a callback within 10 to 20 seconds of hanging up. However, when calling you back our server might encounter a busy signal either because international circuits might be busy or because you might have forgotten to hang-up fast enough. If that happens, our server will pause for one minute and will then try again to call you. If unsuccessful again, the server will try again for a total of 4 attempts. Therefore, you should wait 4 to 5 minutes before re-dialing your personal access number or you might be on the phone when the server attempts to call you the second time (most often however you will get a callback within 10 to 20 seconds).

IF YOU GET A CALLBACK BUT OUR COMPUTER HANGS UP ON YOU

Most Probable Explanation: It usually means that your telephone is not sending tone digits.
Solution: Some telephone handsets have a switch on the side allowing you to set TONE or PULSE dialing. When our computer calls you back, make sure to have your phone set on TONE in order for our system to work. 
If you keep experiencing problems with the system contact us at: Technical support

IF YOU RECEIVE GHOST CALLS OR UNWANTED CALLBACKS

Are you receiving unexpected callbacks? This could happen if one misdialed, or if a telemarketer dialed randomly. These people might have dialed your access number and this triggered your callback. How to avoid these unsolicited calls? Please click on Ghost Call Protection Feature, or go to Account Management on the www.UWTCallback.com.

INVOICE ON LINE

UWT is glad to inform you that you can have access to your invoices on line at the following link :
http://www.uwtaccount.com/Invoices.asp, or go to Account Management on our Web Site.
In order to access your accounts on line, you will need to have your Group Number and Password.

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