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CHANGING YOUR CALLBACK NUMBER FROM YOUR REGISTERED CALLBACK NUMBER

  1. When your call is returned you will hear “please enter the number you wish to dial, followed by the pound key”.
     
  2. Press * 2 3
     
  3. Enter Your PIN number
     
  4. When prompted, enter your new callback number and press # .

    Remember to begin the number with 1 if the callback is to the USA and 011 if it is elsewhere
     
  5. The computer will repeat the number you have just entered.
    If the number entered is incorrect, press 3 and re-enter your new callback number.
     
  6. If the number entered is correct and you use the service to an automatic telephone extension press 1 and enter the extension number followed by the # key.

    If the number entered is correct and you do not have an extension, save the new location number you entered by pressing 2.
     
  7. Hang up when finished, or continue to make a call.

CHANGING YOUR CALLBACK NUMBER FROM A DIFFERENT TELEPHONE

On registering with UWT you will receive a USA telephone number which you an use to change various telephone features immediately.

  1. Dial this number (referred to by UWT as your Global IVR Access number) and wait for the computer to answer.
     
  2. Enter the last 7 digits of your access number for the callback number you wish to change and press #.
     
  3. Enter your PIN number followed by #.
     
  4. Press 3
     
  5. When prompted, enter new the callback number and press #.

    Remember to begin the number with 1 if the callback is to the USA and 011 if it is elsewhere

    The computer will repeat the number you have just entered.

    If the number entered is incorrect, press 3 and re-enter your new callback number.
     
  6. If the number entered is correct and you use the service to an automatic telephone extension press 1 and enter the extension number followed by the # key.

    If the number entered is correct and you do not have an extension, save the new location number you entered by pressing 2.
     
  7. Hang up

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