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If you are planning on using
our callback service from your hotel room, there
is one additional step you need to accomplish. Since
the hotel switchboard or operator will be the number
receiving the "callback" call from our
callback computer, you will need to record a personal
message that the operator will hear. This message
that you record will instruct the operator to send
the call to your hotel room extension. You can also
use these same instructions to send the call to
an office extension if the office has a live operator.
If you are in a hotel, you may want to record a version of the
message below that may be something like this:
"Hello, please transfer this call to
Mr. (Your Name) in room #1234. Please transfer this
call to room 1234, thank you."
Speak clearly!
If your hotel is in China, you
may even go to the extent of having someone that
speaks Mandarin or Cantonese to record the message
that will be heard by the Chinese hotel operator.
(Upon dialing the U.S. Interactive Voice Response
Number, you will hear voice prompts to guide you.)
- Dial the Global Interactive Voice Response (IVR)
Access number (sent to you upon account activation)
and wait for the computer to answer.
- Enter the last 7 digits of your access number that
corresponds to the callback number you wish to affect (the
digits after the area code) followed by # sign
For example: If your U.S. access number was 1
213 123 5432, you want to enter "1235432"
(with no quotes and no spaces).
- Enter your Passcode number followed by #
- Press 5.
- If this is the first time you record a personal greeting,
you will be prompted to enter a 7 digit code which would be
your access number (different from your PIN) (do not enter the
# sign).
- For confirmation, re-enter the 7 digits. The number will
be repeated by the computer.
- Press 1 to save, 2 to replay, 3 to change/modify.
- Press 5 and record your personal greeting after the beep.
End your recording by pressing #
- Press 1 to save, 2 to replay, 3 to change/modify.
- Hang up.
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