| The
following steps describe how to place
phone calls using your United World
Telecom account.
|
| 1. |
Dial your access
number. Hang up immediately at the
first ring. Wait a moment for the
computer to call you back (usually
10 - 60 seconds) and says "Please
dial your phone number followed by
the # key" |
| 2. |
Dial 011 followed
by the country code, area code and
the number you wish to call, followed
by #. The computer will say "Please
wait while we dial your phone number"
Note: For calls to USA, Canada and
Caribbean do not enter 011, start
with country code 1, then area code….. |
| 3. |
At the end of
your call, you may either press ###
to make another call or press ***
to disconnect from United World Telecom
and ensure that your billing session
is terminated properly. |
The notations *** and ### indicate
buttons on your telephone to be pressed
three times.
All UWT services require the use of
a true touch tone telephone, or hand-held
dialer which simulates the tones for
rotary phone users. These are available
at most electronics stores.
If you make a dialing mistake, press
###. The computer will return you
to the "Please dial your phone
number followed by the # key"
prompt.
When you call your access number,
the computer will call back to the
number of your most recent location.
To check that location, call Customer
Service or send us an email.
To reach Customer Service, call directly
by dialing +1 561-276-7156. |
|
(From the location where
you previously received your callback)
| Change
your location number at any time by
calling Customer Service at +1 561-276-7156
or change it automatically by following
these simple instructions.
|
| 1. |
Dial your access
number, and hang up at the first ring |
| 2. |
Wait for your
callback and pick up the receiver. |
| 3. |
Press * 2 3 |
| 4. |
When prompted,
enter your PIN (this is the minimum
protection imposed UWT) followed by
the # sign |
| 5. |
When prompted,
enter the number where you would like
to be called back FOLLOWED BY THE
# KEY (this will be your new callback
number until you change it again)
For a number in the US, Canada or
Caribbean, enter 1-Area Code Phone-Number
#
For a number anywhere else in the
world, enter 011-Country Code-Number
# |
| 6. |
The computer
will repeat the number you have just
entered. |
| 7. |
If the number
entered is incorrect, press 3 and
re-enter your new callback number. |
| 8. |
If the number
entered is correct and you have an
extension that the server should dial
after your number, press 1 and enter
it followed by the # key. |
| 9. |
If the number
entered is correct and you do not
have an extension, save it by entering
2. |
| 10. |
Hang up or make
a call by dialing your destination
number followed by the # key. |
|
(From the location where
you would now like to receive your callback)
| 1. |
Dial the Global
IVR Access number +1 305-406-0899
and wait for the computer to answer
|
| 2. |
Enter the last
7 digits of your access number (the
digits after 305) followed by # sign |
| 3. |
Enter your PIN
number followed by # |
| 4. |
Enter 3 |
| 5. |
When prompted,
enter new the number where you would
like to be called back FOLLOWED BY
THE # KEY (this will be your new callback
number until you change it again)
For a number in the US, Canada or
Caribbean, enter 1-Area Code Phone-Number
#
For a number anywhere else in the
world, enter 011-Country Code-Number
# |
| 6. |
The computer
will repeat the number you have just
entered. |
| 7. |
If the number
entered is incorrect, press 3 and
re-enter your new callback number. |
| 8. |
If the number
entered is correct and you have an
extension that the server should dial
after your number, press 1 and enter
it followed by the # key. |
| 9. |
If the number
entered is correct and you do not
have an extension, save it by entering
2. |
| 10. |
Hang up . You
can request a callback from your new
location by dialing your access number. |
|
| 1. |
Dial your access
number, and hang up at the first ring |
| 2. |
Wait for your
callback and pick up the receiver. |
| 3. |
Press * 2 5 |
| 4. |
If this is the
first time you record a personal greeting,
you will be prompted to enter a 7
digit code which could be your access
number (different from your PIN) (do
not enter the # sign). |
| 5. |
For confirmation,
re-enter this 7 digit code. The number
will be repeated by the computer. |
| 6. |
Press 1 to Save,
2 to replay, 3 to change/modify |
| 7. |
Press 5 and record
your personal greeting after the beep.
End your recording by pressing the
# key |
| 8. |
Press 1 to Save,
2 to replay, 3 to change/modify |
| 9. |
To delete your
personal greeting NOW press 6. To
delete the greeting from a new session,
please see instructions below. |
| 10. |
Hang up or make
a call by dialing your destination
number followed by the # key. |
|
| 1. |
Dial your access
number, and hang up at the first ring |
| 2. |
Wait for your
callback and pick up the receiver |
| 3. |
Press * 2 6 |
| 4. |
Hang up or make
a call by dialing your destination
number followed by the # key. |
|
|
For a faster
connection to your most frequently
called numbers, our system allows
you to pre- record 99 numbers (speed
dial numbers).
If you want
us to record these numbers for you,
send us an email or fax or letter
OR
To record speed dial numbers yourself:
| 1. |
Dial your
access number and wait or callback,
then press * 2 and 4 |
| 2. |
Enter
a speed dial code between 01
and 99, then enter the number
you would like to record under
that code (the frequently called
number) followed by the # key. |
For example,
after callback enter * 2 4 01 01133444444444#
to assign speed dial code 01 to the
French number 011 33 4 44444444. Press
1 to save, 2 to replay, 3 to re-enter/make
a correction. To record an other number,
repeat these instructions from step
b/ or just hang up. Thereafter to
call a speed dial number, dial your
access number, wait for callback and
then dial your speed dial code (01
through 99) followed by # |
|
| ### Cancel - use if you make a mistake |
| ### To place another
call |
| *** To disconnect
- ensures that billing session terminates
properly |
|
|
